Refund policy

  • 🔧 Warranty & Returns Policy

    1. Warranty

    All PCs sold by The Good PC include a 90-day Return-to-Base (RTB) warranty. as default( each PC will their own warranty, listed in the ads)

    This warranty is provided in addition to your rights under the Australian Consumer Law, which cannot be excluded.

    2. Consumer Guarantees (Important)

    Under Australian Consumer Law, you are entitled to a repair, replacement, or refund if a product:

    • Has a major failure, or
    • Is not of acceptable quality, not fit for purpose, or does not match the description.

    These rights apply regardless of any warranty period.

    3. Damages and Issues

    Please inspect your order upon delivery. If your item is:

    • Damaged
    • Defective
    • Incorrect

    Contact us within 48 hours of delivery with:

    • Your order number
    • Photos/videos of the issue

    We will assess the issue and provide an appropriate resolution.

    4. Returns & Refunds

    ✅ Full Refund or Replacement (Major Problems)

    You may be eligible for a full refund or replacement if:

    • The product does not match the description
    • The product is unsafe
    • The product has a major fault

    We may require the item to be returned for inspection before confirming the outcome.

    🔧 Repairs or Partial Refunds (Minor Problems)

    If the issue is not major, we may:

    • Repair the product, or
    • Offer a partial refund where appropriate

    🔄 Change of Mind

    We may offer a partial refund or store credit for change-of-mind returns, provided:

    • You contact us as soon as possible
    • The item is returned in original condition
    • You cover return shipping costs

    Approved refunds may be subject to a restocking fee.

    Promo codes and vouchers are non-refundable.

    5. Exclusions (When Warranty May Not Apply)

    The warranty does not cover issues caused by:

    • Physical damage after delivery
    • Unauthorised modifications or part replacements
    • Improper use or misuse (including cryptocurrency mining or extreme stress testing beyond normal use)
    • Failure to provide proof of purchase

    However, these exclusions do not override your rights under Australian Consumer Law.

    6. Returns Process

    To request a return, please contact us with:

    • Your order number
    • Description of the issue
    • Supporting photos/videos

    If a return is approved:

    • The item must be sent back to us
    • We will inspect and confirm the issue before processing any refund or replacement

    7. Support Commitment

    Even in cases where a refund is not applicable, we are committed to assisting you in diagnosing and resolving technical issues wherever possible.